New comments cannot be posted and votes cannot be cast. report. Obviously, this will depend on your setup and settings, but if it happens to you, try restarting the television and any audio hardware connected to the Apple TV, such as a sound … If you get sound but no video while watching Netflix, use this article to resolve the issue. I usually restart the Apple TV and we are fine but anyone else have this issue? On Apple TV 4th generation, press and hold the "Menu" and "Volume Down" button on the remote for about 5 seconds and then release both the buttons. On Apple TV 2nd or 3rd generation, press and hold the "Menu" and "Volume Up" button for about 5 seconds. LG TV Has Sound But No Picture. I have deleted the AT&T App and reinstalled but nothing is fixing it. However, about every other time I log into TVision on my Apple TV 4K it tries to load the last channel I was watching, and the sound comes on, but no picture. Sort by. This used to work just fine up until maybe 3 weeks ago, but now I get sound through the to, but no picture, just a message saying that now tv doesn't work with mobile devices? Any help? Other apps like video player and BBC iPlayer cast properly. 86% Upvoted. This problem usually persists even if I change channels or even launch a DVR recording. But when I press the airplay button to see it on the apple tv (second gen) I only get the sound of the movie, not the picture. If your Apple TV is trying to display pictures in an unsupported resolution, it might show up as a blank or black screen on your TV. hide. I didn’t understand the previous comment about using the Apple TV app as you can’t play the BT Sports channels using that. If the status light on the Apple TV device is flashing quickly, you may have a hardware problem. Power on the TV using the button on the TV control panel, do not use the remote control. 1. Problem: The Apple TV Status Light Is Flashing . This thread is archived. So I just got a Apple TV yesterday and have a problem. If it flashes for more than 3 minutes, you should restore your Apple TV to the factory default settings. Help Center. Never had this issue before. i'm trying to watch now tv, by using the iPad app, bounced over to my apple Pvt. I have a 4K Sony TV and occasionally my streaming services on Apple TV will show only sound and no picture. I can connect my iPad to my smart TV Ok but when I try to cast using Apple Airplay from within the BT Sports app, it only transfers the sound not the picture. Using AirPlay. I have it connection to my HDTV using HDMI cables but when I wake it up from standy there is no picture. ... Unplug your Apple TV and the TV it's connected to from power for at least 2 minutes. Apple TV will switch to a new resolution every 20 seconds. The only thing I can get to work is unplugging the Apple TV's power and when I connect it again picture comes back. Your TV's picture settings may be causing the black screen. Hey all. share. Follow the steps below to change your Apple TV to a different resolution: Press and hold the Menu and Volume Down buttons for five seconds. I can open the AT&T Now app through my Apple TV but every channel I select it will play the sound but no picture. I can hear sound but not seeing anything. It shows up in the videos on the ipad and I can watch. The Apple TV will begin to cycle through different resolution outputs. Can watch just fine on my computer and app on my phone but not through Apple TV. save. For help adjusting these settings, contact your … Select OK to choose a resolution. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). I am downloading a movie from itunes store to ipad (1). Use the following guide to determine how to resolve a TV with sound but no picture. 4 comments. I have updated the Apple TV and restarted. I can go out of the app and come back in, and sometimes that fixed the problem.