Consultation response coversheet; Ofcom's approach to Impact Assessment; Ofcom's consultation principles; Ofcom responses; Sign up for our consultations bulletin; Research and data Post consultations and statements. Section 2 tackles frequently asked questions regarding postal services, with a particular focus on issues that constituents may face. 0300 123 3333 – calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Ofcom is accountable to Parliament but is independent of both Government and those it regulates. We read all feedback but are not able to respond. Use an online form. Cutting the service would save up to £225m per year by 2022-23, a report from Ofcom said. To submit your complaint in writing please send it to: PO Box 1285, Warrington WA1 9GL. As part of the transition, there are a number of things which Ofcom either must do, or has the discretionary power to do. The IR in particular sought information OFCOM has a specific duty to secure the provision of a universal postal service3. 5. (Further information is available in our Market Engagement document). L'OFCOM a effectué des tests sur les antennes adaptatives et présenté ses résultats dans deux rapports. 020 7981 3040 – calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. postal services. Ofcom’s role is to ensure there is a universal postal service. Ofcom’s role is to ensure there is a universal postal service, UK legislation relating to the postal industry, Look through Ofcom's public consultations and statements on matters relating to the postal sector, Information for the TV, radio and on-demand industry, Ofcom awards second wave of small-scale DAB multiplex licences, Do you take your phone to the loo? UK legislation relating to the postal industry. Spectrum management; Protecting and managing the airwaves; Radio spectrum and the law; Spectrum information; Consultations and statements. The Federal Office of Communications (OFCOM) is active in the media, telecommunications & postal services and information society sectors in Switzerland. A GUSC may contain obligations that Ofcom consid… An effective and on-going monitoring regime remains one of the key safeguards of the regulatory framework, alongside greater pricing freedom for Royal Mail. This is the first time the Governmentis exercising this power. Complain about postal services. Lors de cette réunion, ont notamment été présentés les résultats d'une enquête sur les prestations postales destinées aux particuliers et aux PME en Suisse, réalisée sur mandat de l'Office fédéral de la communication (OFCOM). The Defendant, Office of Communications (‘Ofcom’), is the regulator of postal services under the Postal Services Act 2011 (‘the 2011 Act’). Ocom regulates the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate, and make sure that people in the UK get the best from their communications services and are protected from scams and sharp practices, while ensuring that. Section 3 lays out the regulatory framework of UK postal services. The new body, which would replace several existing authorities, was conceived as a "super-regulator" to oversee media channels that were rapidly converging through digital transmission. We are open Monday to Friday from 9.00am to 5.00pm. Royal Mail has moved a step closer to scrapping Saturday letter deliveries after research from the postal regulator found there would be no significant impact on consumers. Révision partielle de la loi sur les télécommunications (LTC) En vigueur depuis le 1.1.2021, l'actuelle LTC et ses ordonnances tiennent compte de la profonde transformation imposée par l'internet au monde des télécommunications. The Royal Mail owns and maintains the official list of postal addresses (‘address data’) for the UK. Ofcom is the regulator of UK postal services and focuses much of its regulatory activity on Royal Mail as the universal service provider. You can fill out online complaint forms about certain aspects of phone, internet, TV, radio and on demand services. Find out how to download the text relay app for smartphones, tablets or computers. Ofcom is the UK’s communications regulator, responsible among other things for monitoring the performance of the Royal Mail.. Every two years, Ofcom consults on its plan of work for the next two years. The purpose of this prior information notice is to inform interested service providers about Ofcom's plans and its requirements and to encourage suppliers to take part in a market engagement exercise. Please note that postal applications incur a £20 handling charge for applicants under 75. GUSCs are generally applicable to all relevant postal operators (i.e. Ofcom extended the current regime in 2017 with no material changes and since then, there have been significant developments in the postal market. competition can thrive. To speak to us about phone or internet services, or TV or radio programmes,  call: If you want to speak with us in Welsh, call 0300 123 2023. (1) OFCOM must carry out their functions in relation to postal services in a way that they consider will secure the provision of a universal postal service. If you have a textphone and would rather call us direct, please call 020 7981 3043 (this number only works for textphone-to-textphone calls). Ofcom must have regard to the SSP when exercising its regulatory functions in these areas. On 28 May 2015 Ofcom served an Information Request (‘IR’) on DHL purportedly pursuant to its powers under the 2011 Act. Ofcom’s goal is to make sure millions of postal users benefit from a universal service that meets their needs. The power for the Government to designate an SSP for telecommunications, management of radio spectrum, and postal services was introduced by the DigitalEconomy Act 2017. Ofcom intends to run a procurement exercise for ICT services, to be awarded to a single provider. Le groupe de travail sur le service postal universel s'est réuni pour la deuxième fois le 15novembre 2017. The RSGB processes applications for Special Contest Call signs for Ofcom though decisions on whether or not to grant a variation remain Ofcom’s. If you have a specific query you should see other ways to contact us. Then use heading navigation to move to the new links and text. About Ofcom. Find out more about the types of complaint we deal with, or follow the links below to: Complain about TV, radio or on demand services. Featured content. The regulatory framework Ofcom put in place in March 2012, and reviewed in March 2017, fulfils our statutory duty of securing a universal postal service, having regard to financial sustainability and efficiency. Alternatively, please use our video relay service if you would like to contact us in British Sign Language. Advice for consumers; Spectrum. The Federal Office of Communication. Postal services research and data. Letter volumes have fallen by more than 25%, with 53% of residential users now sending one letter or fewer per month. Ofcom is the regulator for the UK communications industries, with responsibilities across television, telecommunications, wireless communications, radio and postal services. As required by the Act, Ofcom made a Universal Postal Services Order in March 2012 to set out: A description of the services that we considered should be provided in the UK as part of the universal postal service; and; The standards with which those services need to comply. Ofcom | 31,127 followers on LinkedIn. OFCOM's1 principal duty under the Communications Act 2003 is to further the interests of citizens and consumers, where appropriate by promoting competition, and this duty applies to its functions in relation to postal services2. Joint statement from BIS, Postcomm and Ofcom: Postal Services Bill Ref: BIS/10/1203 PDF , 53KB , 2 pages This file may not be suitable for users of assistive technology. Ofcom launched on 29 December 2003, formally inheriting the duties that had previously been the responsibility of five different regulators: Amateur Radio Licence application form PDF, 450.8 KB. In 2019/20, 2.8 billion parcels were sent and received in the UK – one billion more than in 2013 – in a market now worth over £10bn in revenues. Postal applications. But this in itself would not be enough to make the universal service sustainable in the long term, it said. Information for the TV, radio and on-demand industry, Find out more about the types of complaint we deal with. Révision partielle de la LTC. La Confédération garantit le service universel dans le domaine des services postaux et des services de paiement par le biais des mandats légaux et de la surveillance exercée par la Commission fédérale de la poste (PostCom) et l'Office fédéral de la communication (OFCOM), mais aussi grâce à sa participation majoritaire dans la Poste suisse. Universal postal service order. 4. Find out more about the types of complaint we deal with, or follow the links below to: Complain about mobile, home phone or internet services Ofcom’s annual monitoring report on the postal market sets out data and trends within the postal sector, and examines Royal Mail’s performance. For complaints in which you think you or your organisation were treated unfairly and/or your or their privacy was infringed in a programme, please send directly to Ofcom Fairness and Privacy complaints at our head office address: Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA. Postal services. It provides, amongst other things, for the responsibility for regulation for postal services to move from the existing regulator, Postcomm, to Ofcom. Again, this matter is beyond out technical knowledge. Right now, Ofcom is consulting on its draft plan for 2021/22.. The Federal Office of Communications (OFCOM) is active in the media, telecommunications & postal services and information society sectors in Switzerland. E-commerce has led to rapid growth in the parcel sector, driving providers to innovate and diversify to rise to new challenges and meet changing consumer expectations. Ofcom is the UK's communications regulator. Select one of the buttons below. OFCOM conducted tests on the adaptive antennas and presented its results in two reports. Making communications work for everyone | Ofcom is the UK's communications regulator. Ofcom is the UK’s communications regulator. the Government is determined to work with Ofcom, industry and other stakeholders to improve the quality of consumer experiences in the sector. Deaf or speech-impaired people can contact us via text relay. Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, and TV, radio and on-demand programmes. At the same time, growth in online … they are not specifically attached to an individual operator), however, they could be designed to only apply to operators of a specified description (for example, operators that have reached a minimum scale or provide a certain type of service). You can fill out online complaint forms about certain aspects of phone, internet, TV, radio and on demand services. Service postal universel: le groupe de travail recommande d'améliorer l'accessibilité au niveau régional et d'intensifier le dialogue Office fédéral de la communication Biel/Bienne, 16.05.2018 - L'accessibilité du service postal universel et des services de paiements doivent être assurés à … The Federal Office of Communications (OFCOM) introduces itself. door courier of goods. Federal Office of Communication. The SSP follows the publication of the Government’s Future Telecoms Infrastructure Review (FTIR) and reflects the conclusions of that review. Postal services. Ofcom has the power to impose a general universal service condition (GUSC) on postal operators that provide services within the scope of the universal service. The Postal Services Directive; Universal service scope and changes; Price caps; Funding ; E-commerce. Section 4 sets out trends in the UK letters market. Ofcom is the regulator for the UK communications industries, with responsibilities across television, telecommunications, wireless communications, radio and postal services. Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA. The creation of Ofcom was announced in the Queen's Speech to the UK Parliament, in June 2001. The Postal Services Act 2011 received Royal Assent on 13 June 2011. Complain about mobile, home phone or internet services, Complain about TV, radio, on demand services or video-sharing platforms, Broadband and landline faults and problems, Something I have seen on a video on demand service, Something I have seen on a BBC website or app, A radio station or TV channel not keeping to Ofcom's licensing rules, Something I have seen on a video-sharing platform, Billing disputes with TV subscription services, A programme that is yet to be broadcast on TV or radio, or shown on a video on demand service, A video on demand service is available which does not appear on Ofcom's list of regulated on demand programme services, BBC: other regulatory issues including the BBC's requirements under its Operating Licence, Regional production and regional programming complaints. The Postal Services Act of June 2011 then transferred the regulation of postal services from the previous regulator, Postcomm, to Ofcom, making it responsible for safeguarding the UK’s Universal Service Obligation on postal services. However, we agree with paragraph 7.79 – which states that Ofcom’s primary duty is to secure the provision of a universal postal service, and that Ofcom therefore needs to consider whether this proposal is consistent with continuing provision of the universal service. Ofcom’s ‘alternative census’ results revealed, Ofcom to build tech hub in Manchester ahead of online safety role, Ofcom publishes plan of work for 2021/2022, Protecting prices for BT’s landline-only customers. Ofcom… We regulate the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.